travel & hospitality

Empowering Travel, Tourism & Hospitality Organisations to Innovate, Optimize and Grow

• The travel, tourism, hospitality and mobility sectors are critical to global experience-economies and connectivity.
   
• These organisations face rising disruption: evolving consumer behaviours, digital expectation shifts, sustainability pressures, labour constraints and pandemic-related legacy effects.
   

Strategy & Finance – Defining growth playbooks, market positioning, business-model pivots and return-on-capital optimisation.

Commercial & Revenue Management – Improving pricing, sales effectiveness, network and partnership leverage to unlock revenue upside. 

Operations & Cost Efficiency – Enhancing operational models across labour, procurement, routing, network and service delivery to reduce cost and improve flexibility. 

Advanced Analytics & Digital Engagement – Leveraging data, AI, digital channels and guest-journey mapping to boost customer experience and loyalty. 

Sustainability & Service Design – Embedding sustainable practices, decarbonisation strategies and service-design thinking into product and guest experience innovation. 

• Travel organisations must shift from cost-cutting to customer-creation, turning journeys into compelling experiences.
   
• Digital and analytics tools alone aren’t enough — they must be integrated into operations, workforce and service models to deliver value.
   
• The appetite for travel remains strong, but consumers expect seamless, personalised experiences, meaning companies need to deliver both human and digital excellence.
   
• Labour and talent shortages, especially in hospitality and tourism, require companies to reimagine workforce models, automation and the guest-employee interface.
   

ElevenTen's consulting practice in the travel and hospitality domain position itself as end-to-end partners — from strategy formulation through commercial design, digital/analytics enablement and operational execution. The focus is on helping travel companies innovate their business model, elevate guest experience, and build resilient, data-driven operations for a new era of mobility and tourism.